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3.3 DIALOGUE BETWEEN STAKEHOLDERS

The Pošta Slovenije Group is striving to become a sustainable organisation by understanding the economic, social and environmental expectations of our strategic stakeholders.

We promote dialogue with stakeholder groups and actively include them in our work. For that purpose, we use various communication channels and tools, through which we aim to identify their most important interests and expectations, and maintain two-way communication that is as open as possible.

In the spirit of corporate social responsibility and sustainable development, the Pošta Slovenije Group includes various stakeholder groups in the planning and performance of its activities.

Table 12: Breakdown of key interests of stakeholder groups, and communication channels and tools

Groups of stakeholders

Key interests

Communication channels and tools/ type of dialogue

EMPLOYEES

responsibility for occupational health and safety

suitable pay for completed work

education and training, personal and professional growth

open, two-way communication between the Executive Management and employees

adapting jobs to older workers

intergenerational cooperation

simplification of work processes and procedures

work-life balance

show respect for diversity and equal rights (human rights)

cooperation with the wider community

strengthening organisational culture

employees as ambassadors of the Company’s reputation

strengthening trust in our organisational structure

transmission (sharing) of data, decisions, elimination of uncertainties

achievement of optimal organisational goals

internal newsletter Poštni razgledi

the monthly POŠTA zame (Pošta for Me) electronic newsletter

circulars (memos)

Pošta Slovenije’s official internal newsletter

notifications on bulletin boards

intranet

personal interviews

meetings

workers’ assemblies

meetings between executive staff and post office managers

annual interviews

WORKS COUNCIL AND REPRESENTATIVE TRADE UNIONS

responsibility for occupational health and safety

suitable pay for completed work

education and training, personal and professional growth

adapting jobs to older workers

simplification of work processes and procedures

personal interviews

regular meetings, coordination and negotiations

meetings of the works council

meetings of the trade unions conference

email

intranet

OWNER – THE GOVERNMENT (SDH in the role of manager), THE REGULATOR

compliance of operations

economic management and contribution to the national economy, society and environment

suitable availability and coverage of the postal network

professionalism and proactivity in drafting legal bases to ensure non-discriminatory operating conditions and ensuring

the highest quality standards for the postal network and in the universal postal, logistics and other services market

competitiveness

data protection and security

meetings of the Supervisory Board

meetings at SDH

personal interviews

meetings

business reports

website

email

CUSTOMERS AND BUSINESS PARTNERS

availability of services/products (price, territorial and technical);

individual and flexible relationship (possibility of impacting the supplied services)

selection diversity, quality and reliability

security (of persons, goods and information)

competitiveness

effectiveness/efficiency (procedural, energy, material, etc.)

high level of resilience to risks

reduction of the environmental and carbon footprint of our operations, as well as of services provided by our customer

two-way communication

respect for diversity and equal rights

building trust and reputation

website

digital messages

personal interviews

focus groups

social networks

visits by executive staff at customers

questionnaires, satisfaction surveys

professional meetings, events focused on networking and strengthening business ties

LOCAL COMMUNITIES

availability of services to all household sector segments

development of local communities and its inhabitants, environmental protection

concern for future generations

building mutual trust

website

personal interviews and meetings

events focused on networking and strengthening business ties

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SUPPLIERS

compliance of operations

adherence to sustainability standards along the entire supply chain

financial stability and correct policy for ordering (procurement) and payment

(development-oriented) partnerships with local suppliers (transfer of knowledge and experience)

respect for human rights

personal interviews and meetings

website

email

PROFESSIONAL PUBLIC, NATIONAL AND INTERNATIONAL ORGANISATIONS

professional cooperation in preparing sectoral legislation and implementation, and standards

networking

exchange of good practices, ideas, knowledge and experience

mutual promotion

international cooperation and networking

exchange of good practices, knowledge, experience, development of common projects, services, professional training

website

round tables

presentations

focus groups

expert workshops

annual report

MEDIA AND THE GENERAL PUBLIC

fair, updated information

transparent two-way communication

timely access to information

corporate citizenship and social engagement (sponsorships and donations)

partnership in the development of society and the economy

building reputation

increasing the level of trust in an organisation

regular proactive and reactive communication, briefing, personal meetings

press conferences

interviews

press releases and other communication tools

website