3.3 DIALOGUE BETWEEN STAKEHOLDERS
The Pošta Slovenije Group is striving to become a sustainable organisation by understanding the economic, social and environmental expectations of our strategic stakeholders.
We promote dialogue with stakeholder groups and actively include them in our work. For that purpose, we use various communication channels and tools, through which we aim to identify their most important interests and expectations, and maintain two-way communication that is as open as possible.
In the spirit of corporate social responsibility and sustainable development, the Pošta Slovenije Group includes various stakeholder groups in the planning and performance of its activities.
Table 12: Breakdown of key interests of stakeholder groups, and communication channels and tools
Groups of stakeholders
Key interests
Communication channels and tools/ type of dialogue
EMPLOYEES
responsibility for occupational health and safety
suitable pay for completed work
education and training, personal and professional growth
open, two-way communication between the Executive Management and employees
adapting jobs to older workers
intergenerational cooperation
simplification of work processes and procedures
work-life balance
show respect for diversity and equal rights (human rights)
cooperation with the wider community
strengthening organisational culture
employees as ambassadors of the Company’s reputation
strengthening trust in our organisational structure
transmission (sharing) of data, decisions, elimination of uncertainties
achievement of optimal organisational goals
internal newsletter Poštni razgledi
the monthly POŠTA zame (Pošta for Me) electronic newsletter
circulars (memos)
Pošta Slovenije’s official internal newsletter
notifications on bulletin boards
intranet
personal interviews
meetings
workers’ assemblies
meetings between executive staff and post office managers
annual interviews
WORKS COUNCIL AND REPRESENTATIVE TRADE UNIONS
responsibility for occupational health and safety
suitable pay for completed work
education and training, personal and professional growth
adapting jobs to older workers
simplification of work processes and procedures
personal interviews
regular meetings, coordination and negotiations
meetings of the works council
meetings of the trade unions conference
intranet
OWNER – THE GOVERNMENT (SDH in the role of manager), THE REGULATOR
compliance of operations
economic management and contribution to the national economy, society and environment
suitable availability and coverage of the postal network
professionalism and proactivity in drafting legal bases to ensure non-discriminatory operating conditions and ensuring
the highest quality standards for the postal network and in the universal postal, logistics and other services market
competitiveness
data protection and security
meetings of the Supervisory Board
meetings at SDH
personal interviews
meetings
business reports
website
CUSTOMERS AND BUSINESS PARTNERS
availability of services/products (price, territorial and technical);
individual and flexible relationship (possibility of impacting the supplied services)
selection diversity, quality and reliability
security (of persons, goods and information)
competitiveness
effectiveness/efficiency (procedural, energy, material, etc.)
high level of resilience to risks
reduction of the environmental and carbon footprint of our operations, as well as of services provided by our customer
two-way communication
respect for diversity and equal rights
building trust and reputation
website
digital messages
personal interviews
focus groups
social networks
visits by executive staff at customers
questionnaires, satisfaction surveys
professional meetings, events focused on networking and strengthening business ties
LOCAL COMMUNITIES
availability of services to all household sector segments
development of local communities and its inhabitants, environmental protection
concern for future generations
building mutual trust
website
personal interviews and meetings
events focused on networking and strengthening business ties
SUPPLIERS
compliance of operations
adherence to sustainability standards along the entire supply chain
financial stability and correct policy for ordering (procurement) and payment
(development-oriented) partnerships with local suppliers (transfer of knowledge and experience)
respect for human rights
personal interviews and meetings
website
PROFESSIONAL PUBLIC, NATIONAL AND INTERNATIONAL ORGANISATIONS
professional cooperation in preparing sectoral legislation and implementation, and standards
networking
exchange of good practices, ideas, knowledge and experience
mutual promotion
international cooperation and networking
exchange of good practices, knowledge, experience, development of common projects, services, professional training
website
round tables
presentations
focus groups
expert workshops
annual report
MEDIA AND THE GENERAL PUBLIC
fair, updated information
transparent two-way communication
timely access to information
corporate citizenship and social engagement (sponsorships and donations)
partnership in the development of society and the economy
building reputation
increasing the level of trust in an organisation
regular proactive and reactive communication, briefing, personal meetings
press conferences
interviews
press releases and other communication tools
website